Privacy Policy

1. Introduction

This Privacy Policy explains how Vulcan Industries India (“Vulcan Industries”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit voccsys.in (the “Site”) or interact with us about VOCCSYS™ — our online condenser cleaning system.

We are committed to protecting your privacy and handling your information transparently and responsibly. By using the Site or submitting a quote or demo request, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information you choose to provide and a minimal set of technical data required to operate the Site.

• Contact information you submit through our “Request Quote” / “Request Demo” form — name, company, work email, phone number, industry, and any message you send.
• Email correspondence — any messages you send to contactus@vulcanindustriesindia.com.
• Technical information automatically logged by our hosting provider — your IP address, browser type, operating system, referring URL and pages viewed. This is standard server-log data.
• Cookies and similar technologies strictly necessary for the Site to function. We do not use advertising cookies.

3. How We Use Your Information

• To respond to your quote, demo or technical inquiry.
• To prepare an engineered proposal and send relevant technical documentation.
• To follow up on commercial discussions and provide after-sales support.
• To maintain, secure and improve the Site (operational logs, abuse prevention).
• To comply with applicable legal, regulatory and tax obligations.

4. Legal Basis for Processing

Depending on where you reside, we process your personal information on one or more of the following legal bases: your consent (when you submit the form), performance of a contract or steps taken prior to entering into a contract with you, our legitimate interests in operating and promoting our business, and our legal obligations.

5. Sharing and Disclosure

We do not sell or rent your personal information. We only share it in the limited circumstances below:

• With trusted service providers who help us operate the Site and our business (for example, hosting providers, email providers, CRM tools) — under appropriate confidentiality and data-protection commitments.
• With professional advisers (lawyers, auditors, accountants) when strictly necessary and bound by confidentiality.
• If required to do so by law, legal process, or to protect the rights, property or safety of Vulcan Industries, our customers or others.
• In connection with a business transaction (for example, a merger, acquisition or asset sale), where personal information may transfer as part of the business, subject to continuing privacy protections.

6. Data Retention

We retain the contact details you submit only for as long as needed to pursue the inquiry and, where a commercial relationship develops, for the duration of that relationship plus the period required for warranty, legal and tax purposes. Server logs are retained for a short rolling window and then overwritten.

7. Security

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Object to or restrict certain processing.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at contactus@vulcanindustriesindia.com. We will respond within a reasonable timeframe and may ask you to verify your identity first.

9. Cookies & Analytics

The Site uses only cookies and local storage strictly necessary for its basic functioning (for example, remembering your form input while you type). We do not deploy advertising, cross-site tracking, or third-party marketing cookies. Where we use lightweight privacy-respecting analytics, we rely on aggregated and de-identified data only.

10. Children’s Privacy

The Site is intended for business audiences and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. International Data Transfers

Vulcan Industries India is based in India. If you access the Site from outside India, your information may be transferred to, stored and processed in India or in other countries where our service providers operate. By using the Site, you consent to such transfers. Where legally required, we implement appropriate safeguards (for example, standard contractual clauses) for cross-border transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post the updated policy on this page and update the “Effective Date” above. Material changes will be highlighted on the Site.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

Vulcan Industries India — contactus@vulcanindustriesindia.com